One-Click Upsell: FAQ
Q: What else do I need to operate One-Click Upsell?
A: You only need a Shopify store. (And in order to use the post-purchase email sequence, you will need some sort of Email Service Provider or CRM).
Q: Will One-Click Upsell work with Shopify Payments?
A: No, the application will not work with your existing Shopify Payments account. You will have to sign up for a separate payment processor account. Currently, we support Stripe and PayPal Express Checkout is coming soon.
Note: You will not be charged any extra fees by Shopify for not using Shopify Payments because One-Click Upsell uses its own checkout. Shopify only charges a 2% fee when using their checkout and a payment processor other than Shopify Payments.
Q: If someone doesn’t want the upsell, can I lose my sale?
A: No, the offer is made only after the customer has completed the purchase.
Q: If a customer closes their browser window after completing their initial order and doesn't accept any post-purchase offers or reach the One-Click Upsell thank you page, will the order still be processed?
A: Yes! The order will be processed up to that point whether or not a customer closes the browser window or doesn't make it to the thank you page.
Q: How will the offer product sequence be presented to my customers post-purchase?
A: The upsell offers will be presented sequentially if the customer continues to accept upsell offers. If they decline the first upsell offer, the downsell offer will be presented. If they decline both the upsell and downsell offers, they will be taken to the Thank You page.
Q: What will I need for the email sequence?
A: Some sort of Email Service Provider (ESP) or Customer Relationship Management (CRM) software.
Q: What is covered in the members training area?
A: Everything! We have both videos and text that walk you through every facet of the application. Plus, we have tech support available via an in-app window.
Q: Will I receive tech support?
A: Yes! You will receive full email tech support while you are a subscriber.
Q: Do I need a developer or designer?
A: No, all customization is easily done through the Drag & Drop Builder.
Q: Is One-Click Upsell mobile responsive?
A: Yes, in addition to desktops and laptops, it works on tablets and smartphones.
Q: What is the difference between an upsell and a downsell?
A: In this context, an upsell is a product you offer your customer after their purchase; a downsell is a product of a lower price you offer after an upsell is declined to give your customer a lower-priced option.
Q: Do I need to set up anything in Shopify in addition to configuration in Smarketly?
A: No, everything is configured within Smarketly! You don't need to change any of your products or configure the settings.
Q: Will Shopify coupon codes work with One-Click Upsell?
A: Yes, Shopify coupon codes will work with One-Click Upsell for the initial order. Upsell/Downsell offers will not be affected and have their own built-in discount % option that can be added.
Q: Does One-Click Upsell work on eCommerce platforms other than Shopify?
A: No, One-Click Upsell is an application exclusively for the Shopify platform.
Q: How do I process refunds for One-Click Upsell orders?
A: You will have to process refunds in the connected payment gateway first (to refund the customer) then in Shopify (to make the reporting/inventory accurate).
Q: How is shipping cost calculated for One-Click Upsell orders and offer products?
A: The shipping cost for the upsell products equals the difference between the shipping cost for the initial cart order and the order with the offers included.
For example: If the initial order's shipping cost is $10 and the order with the offers included is $15, then the shipping cost for the upsell product itself is $5.
This is the price we're using for the offer page to show the final price of the upsell product to your customers.